![]() ![]() To track the order, the user must enter the shipping code on the following website.CTT also notifies the recipient/user via SMS and email. To track the order, the user must enter the shipping code on the following website: In the ‘ Info’ option, you will have updates on the order’s shipping status.You should consult the website Or call +351 211 127 207 between 8:30 am and 6:30 pm on weekdays.For more information or clarification of doubts, contact CTT at the following link. The deadline for collecting express orders is 5 working days from the day indicated on the back of the Delivery Notice.ĬTT sends SMS and email explaining the location and time limit, on working days, for the user to be able to pick up the order.If you have to pick up the order at a CTT Point or Store, the user must be accompanied by the identification document (Citizen Card, Identity Card, Residence Permit, Passport, etc.) and the CTT Delivery Notice (document left by CTT in the mailbox or sent by SMS or email).The user will receive the purchase order with the total value of the order, including shipping costs. The shipping price of orders will be calculated according to the weight of the order and the product reference. WHAT IS THE PRICE FOR THE SHIPMENT OF ORDERS?.Consult the working days for sending orders to the country of destination, from the ‘Internacional’ option at the following link įor more information, please consult the website DHL Express. ![]() For Mainland Portugal – 1 business day.When FRESHWOOD does not have the desired quantity in stock, the user will be contacted, within 1 working day by email or telephone, to be informed of the expected production time of the quantities ordered. If the order is completed after 2 pm, the order can be shipped on the same business day or the following business day, subject to availability by FRESHWOOD. ![]() ![]() If FRESHWOOD has the quantity of product ordered in stock and the order is completed by 2 pm on the business day, the order is shipped on the same day. The waiting time for sending orders depends on two factors: the existence of the product in stock and the person responsible for dispatch (CTT or DHL). This type of shipment is carried out when the dimensions of the order are not eligible for shipping via CTT, or when the user specifies that he/she wants this route.
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